Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Overview
At Cute Face Cosmetics, we value our customers and strive to provide the best quality products. Due to the nature of cosmetic products, we have a specific policy for returns and refunds to ensure hygiene and safety.
1.Returns
- Our policy lasts for 7 days from the date of delivery. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Items that have been opened or used cannot be returned due to hygiene reasons.
2.Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay) within 5-7 working days.
3.Damaged or Wrong Products
- If you received a damaged product or the wrong item, please contact our customer care at 6272897007 within 24 hours of delivery with a photo of the product. We will replace it immediately at no extra cost.
4.Shipping for Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
